Your plan activates immediately upon connecting your eSIM to any supported network. For example, if you bought a 1-day plan and you activate your plan at 10 AM, it remains active for a full 24 hours, concluding at 10 AM the following day.

Only allows you to use mobile data. It does not include a local phone number for mobile calls or messages. You can still make calls using apps like WhatsApp.

You can check if your smartphone is eSIM compatible here.

Once you purchase your eSIM, you will receive a confirmation email with instructions to install it immediately using a QR code or manual code. Remember that once the eSIM is purchased, it cannot be returned.

You don’t need to do anything to keep your WhatsApp number. You’ll automatically keep your number, contacts and conversations.

The Holafly eSIM offers maximum speed coverage (4GLTE). But bear in mind that in some areas of limited coverage there may be a lower speed connection.

Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your mobile settings. This will not incur any additional charges, as long as you have already set up the Holafly eSIM.

If you cannot find the code, please contact our 24/7 customer support team at support@holafly-esim.com or our online chat function. We will resend the code to your email.

If you use all your data or run out of days, your eSIM card will no longer work and you will lose internet connection.

Whichever is available for your destinations and suits your travel needs better! You can choose plans from 1 to 30 days.

This eSIM includes unlimited data for the corresponding valid days. However, please note that the operator may reserve the right to apply a Fair Usage Policy, as it applies to all other network users. In particular, if the operator estimates the usage of more than 90GB of data in a month, they may temporarily reduce the speed to between 256-1024KB to avoid affecting other users. This limitation is intended to prevent network saturation and will be removed within 24 hours. If you think the local carrier has limited your speed, please get in touch with us by chat, and we will check if there is any incidence and how to restore your rate to the maximum speed permitted by the network.

Yes, you can do so by logging into your customer panel on the Holafly Center. You will find the data plans you can purchase there. Once you’ve made your purchase, it will be activated immediately on the eSIM you have linked.

Certainly! You have the capability to share up to 500MB of data per day across devices by creating a WiFi connection using your smartphone. Refer to your device instructions for guidance on setting up a WiFi connection via a mobile hotspot.

After your purchase, we will send a QR code and manual instructions to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings u0026gt; Mobile Data u0026gt; Add Data Plan and scan the QR code. Your phone will allow you to assign a specific name to this data plan. You will now be able to switch between your Holafly data plan and the original plan from your provider. The Holafly data plan will only be operational once you arrive at your destination. Once you land, turn on data roaming on your cell phone settings and activate the Holafly data plan. Consult your phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

Set up your eSIM before your departure. Once you reach your destination, just activate the data plan turning on data roaming. We recommend you print the QR code to take it and manual instructions with you on vacation, just in case. Remember that you need internet access to install the eSIM.

You can manage your eSIMs and access all purchased data plans by logging into your Holafly Center through the Holafly website.

If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.

Yes! But keep in mind that you don’t need to do so. As soon as your plan expires your eSIM will no longer work.

If you are using an Apple device, you can use your SIM card and your eSim at the same time. Choose the Sim card for phone calls and SMS, and Holafly eSIM for data from your device. Please remember that if you leave your Sim card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.